Privacy Policy - Ciani Lingerie

Privacy Policy

Return and Exchange Policy

Ciani Lingerie does not accept returns
For size exchanges: the customer must return the product within five business days of receiving the order.
The product must be in the original shipping condition, unused, and with all labels and package intact.
Customers are responsible for the shipping costs of the return unless the return is due to a product defect or shipping error from the company.

Privacy and Data Protection

Ciani Lingerie is committed to safeguarding customer privacy and protecting personal data.
Customer information collected during the purchase process is used solely for order processing, delivery and communication purposes.
Personal information is securely stored and not shared with third parties, except for essential service providers involved in order fulfillment.

Shipping and Delivery

Ciani Lingerie offers reliable shipping services to ensure the safety and quality delivery of products.
Delivery times may vary depending on the customer’s location, selected shipping method, and any unforeseen circumstances.
Customers will receive tracking information to monitor the progress of their shipments.

Customer Service

Ciani Lingerie provides a friendly customer service to address inquiries, concerns, and support needs.
Customers can reach out to our dedicated customer service team via email, phone, WhatsApp, Instagram or through the contact form on our website.
We strive to respond to customer queries within 24 hours and resolve issues to ensure a positive customer experience.

Payment Options

Ciani Lingerie offers various payment methods to customers.
We accept credit/debit cards (Visa, Mastercard, etc.), Stripe, PayPal & ApplePay.
Secure online payment processing ensures the safety of customers financial information.

Refund Policy

In the case of orders cancelled by the customer or by us, the refund process will be initiated.
Refunds will be issued through the original payment method used during the purchase.
Please allow 15/20 business days for the refund to reflect in the customer’s account, depending on the policies of the payment provider.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons.

Last Updated: 30/04/2024

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